No, you don’t. The 5x9 System is made available for free on the basis of signed contract. It constitutes an integral part of the services provided by us.

The printing house is located on the premises of our company in Warsaw. We have modern machines dedicated to offset and digital printing. 

Yes, you can log into the application from any place where the Internet connection is available. It is possible to set access limitations as required by the Customer.

Logging into the system is SSL-encrypted. Security tests of the 5x9 System are run on a regular basis.

We send electronic invoices at the Customer’s request.

To change the password you need to click on the Log in button, leaving the fields empty. “Change the password” message will be displayed. After clicking on the change the password button, the Customer will be asked to fill in their e-mail address and copy the letters or digits from the Image Verification box. A new password will be sent to the entered e-mail address. You should log into the system using the new password.

An unlimited number of users who have the rights and password assigned can use the system.

The system is a complete solution, prepared individually and implemented strictly in line with the Customer’s standards and specific needs. It includes a number of personalized options, such as e.g.: automatic text formatting and entering data as well as developed administration-purchasing module. Each implementation at the Customer’s site is an individual project. All products are implemented in line with the Customer’s corporate identity.

Yes, the system is compatible with majority of purchasing systems and can be integrated with them.

All non-standard deliveries, including express services, are sent by courier companies – the costs are borne by the Customer according to their price list. There is also a possibility to collect a delivery at our premises.

A fixed price for cyclic orders for a business cards set is a very good solution for Customers. It needs to be kept in mind that orders will be cumulated for production until the minimum quantity has been reached or in line with the terms set out in the contract. Based on this rule we can also produce other products. 

Each Customer has a unique customized configuration of 5x9 to reflect their needs. It does not take long thanks to our experience and the fact that our system is made up of modules. It usually takes from 5 to 10 working days.

Our Consultants are ready to present the system and answer all Customers’ question at any time. As the system is personalized, we focus on presenting appropriate modules. We always provide for some time for tests before the first order is placed.

Yes, the 5x9 System adjusts itself to the user’s financial and accounting procedures. Each ordered print has the following information assigned: payer, cost center, person placing it, order and delivery numbers, internal purchase order numbers, place of delivery, etc. All this information is included in the specification attached to the invoice.

Each Customer has their own Consultant assigned who provides them with assistance at every stage of order placement and realization. You can see the Consultant’s contact details after logging into the system. The Consultant is assigned at the beginning of cooperation.

The order and products approval procedures are defined at the beginning of our cooperation with the Customer. These procedures apply to all orders.